Frequently Asked Questions About
Choosing the Right IT Support Partner
What should I ask before hiring an IT company for my business?
Ask the tough questions. Things like: Do you answer your phones live? Do you guarantee a response time? Are your techs certified—or just winging it? These questions (and 18 more) are part of what we call the “21 Questions You Should Ask Before Hiring Any IT Company.” Download the full list or ask us directly—we love this conversation.
How do I know my IT provider is keeping my data safe?
A good IT partner should be proactively monitoring your network 24/7, providing monthly health reports, and testing backups regularly. If they can’t show you proof of all three, that’s a red flag.
Will I get stuck in voicemail hell if I call you?
Nope. We answer our phones live during business hours—and we give all clients an emergency after-hours number. Because “I couldn’t get a hold of my IT guy” should never be the reason your business stalls.
Do you offer fixed-price IT services, or will I get surprise invoices?
All of our service agreements are flat-fee and all-inclusive. No nickel-and-diming. No billing surprises. Just consistent, reliable support.
Will you explain things in plain English?
Absolutely. No “geek speak.” We train every technician to have the heart of a teacher. You’ll always understand what we’re doing and why.
Is your help desk local or outsourced overseas?
Our help desk is based in Freehold, NJ, and staffed by real people who speak your language and care about your business.
What if my regular tech is unavailable?
No worries—our documentation process is so thorough, any member of our team can step in without skipping a beat.
How do you handle software and vendor issues?
We take ownership of the problem. That means acting as the liaison between your business and your software vendors so you don’t waste time on hold or chasing down fixes.
How do I know you're not the cheapest IT company?
We’re not. And we don’t apologize for that. You’ll find cheaper providers—but they’ll likely cost you more in downtime, mistakes, and frustration. We charge a fair price to do the job right the first time.
Why shouldn’t I just have my nephew or office manager handle IT?
Because “cheap” help can get expensive fast. We’ve seen too many business owners come to us after someone “helped” them into a disaster. Your business deserves more than hobby-level support.
Do you offer a money-back guarantee?
Yes. If we can’t fix the issue or you’re not satisfied, you don’t pay. We stand behind our work, and we put that in writing.
What’s your approach to backups and disaster recovery?
We insist on modern, off-site cloud backups (no tape drives here), run monthly test restores, and provide a written disaster recovery plan. It’s not optional—it’s best practice.
How do I avoid getting ripped off by shady IT providers?
Simple: Don’t fall for phone quotes, “cheap” pricing, or vague service promises. Insist on a written proposal, fixed pricing, and clear references. We’re happy to provide all three.